Frequently Asked Questions
Does the hotel serve gluten free and/or vegetarian options?
Yes, please inform our front desk staff upon check in so we can accommodate your preferences
Do you have a package will all meals included?
Yes, we offer a special rate for bookings with full board included. Please contact our reservations team for more information
Do you have any restaurants on the property?
We have a total of 2 restaurants – Spices Restaurant for Breakfast and Kokulo Beach Club for lunch and dinner optionsB13.We also have the Cotton Café and library for bakeries and beverages .
Do you have a 24 hour room service?
For low season, the room service last order is at 22:30. For high season, the room service will be available for 23:30
Are high chairs for children available in the restaurants?
Yes, they are available. Please contact our restaurant team upon dining.
Where would you recommend for nice restaurants near your hotel?
Our front desk team will be happy to assist you with this
Is there a spa and fitness center available on site?
Yes, the Gym and Qaqula Spa is located underneath the lobby
Does the hotel have a tour desk where I can book excursion trips during my stay?
Our excursions team located at the front desk will happily assist you
Can the hotel arrange activities on the beach (wedding, private dinner, special event setup)?
Yes, our team will be happy to assist you in your requests. Please do contact our team as soon as possible in order to assure good planning so we can prepare accordingly
Are there any ongoing events that you provide for the guests?
Yes, there is DJ playing at the Kokulo Beach Club from late afternoon until late evening. We also have activities for kids and families everyday.
Are there any golf courses nearby the hotel?
Yes. 15 minutes away from the hotel is a mini golf course. If you are in need of a bigger golf course, there is the Tablamu Golf Course or the Katathong Golf Course.For more information, please contact our front desk or excursion team
Does La Vela rent out scooters or cars?
La Vela can make arrangements for chauffeur driven cars, which can be hired by hours or by day for a minimal charge. Unfortunately, rental of car or motorbike is not available on site.
Do you have bicycles available?
We offer complimentary 2 hours bicycle rental. Half day and/or full day rental is also available for a minimal charge.
What is the check in and check out time?
Do you accommodate early and/or late check in and check out?
How many people can stay in a room?
Do you have rooms with a washer and dryer?
Upon booking, can a specific room be requested during reservation?
Does the hotel offer twin beds room option?
Yes, although only Deluxe Poolside and Pool Access rooms have this option. This is subject to availability as well.
Are baby cots available?
Yes, baby cots are available on request
Do you have hairdryers in the room?
Hairdryers are available in every guest room
Are all rooms accessible by an elevator?
Yes, all rooms are accessible by an elevator
Does the hotel serve gluten free and/or vegetarian options?
Yes, please inform our front desk staff upon check in so we can accommodate your preferences
Do you have a package will all meals included?
Yes, we offer a special rate for bookings with full board included. Please contact our reservations team for more information
Do you have any restaurants on the property?
We have a total of 2 restaurants – Spices Restaurant for Breakfast and Kokulo Beach Club for lunch and dinner optionsB13.We also have the Cotton Café and library for bakeries and beverages .
Do you have a 24 hour room service?
For low season, the room service last order is at 22:30. For high season, the room service will be available for 23:30
Are high chairs for children available in the restaurants?
Yes, they are available. Please contact our restaurant team upon dining.
Where would you recommend for nice restaurants near your hotel?
Our front desk team will be happy to assist you with this
Is there a spa and fitness center available on site?
Yes, the Gym and Qaqula Spa is located underneath the lobby
Does the hotel have a tour desk where I can book excursion trips during my stay?
Our excursions team located at the front desk will happily assist you
Can the hotel arrange activities on the beach (wedding, private dinner, special event setup)?
Yes, our team will be happy to assist you in your requests. Please do contact our team as soon as possible in order to assure good planning so we can prepare accordingly
Are there any ongoing events that you provide for the guests?
Yes, there is DJ playing at the Kokulo Beach Club from late afternoon until late evening. We also have activities for kids and families everyday.
Are there any golf courses nearby the hotel?
Yes. 15 minutes away from the hotel is a mini golf course. If you are in need of a bigger golf course, there is the Tablamu Golf Course or the Katathong Golf Course.For more information, please contact our front desk or excursion team
Does La Vela rent out scooters or cars?
La Vela can make arrangements for chauffeur driven cars, which can be hired by hours or by day for a minimal charge. Unfortunately, rental of car or motorbike is not available on site.
Do you have bicycles available?
We offer complimentary 2 hours bicycle rental. Half day and/or full day rental is also available for a minimal charge.